Frequently Asked Questions
Answers about the process, medical review, prescriptions, medications, shipping, payment, cancellation, data protection and email code verification.
Basics, quick-check logic and what to expect during the process.
Who decides, why follow-ups arise, rejection and medical responsibility.
6-digit code, delivery, security, common problems – no password, no magic link.
Order logic, multiple orders, discount codes, availability, changes after completion.
Payment methods, service/shipping costs, payment declined, bank statement, refund.
Online vs paper, duration, preferred pharmacy, prescription cancellation.
Originality, side effects, off-label, alternatives, purpose limitation.
Indications, process, redemption, quantities, insurance, driving ability.
Mechanism of action, usage, expectations, risks, comorbidities.
eAU, process, download, acceptance, limits of telemedicine.
Order/download not working, browser, cache/cookies, email delivery.
Tracking, parcel locker/branch, temperature, delivery issues, countries, returns.
If you offer express: availability, cutoff, tracking, cancellation/refund for delays.
What is possible when – realistic, transparent, without false promises.
Access, status, reorder, addresses, change email, newsletter.
What data we need and why, retention period, access/deletion.
This FAQ is for orientation only and does not replace individual medical advice. In emergencies, please call 112 or the medical on-call service 116117.