Terms & Conditions
These T&C are a default structure. Before going live, they must be legally reviewed and adapted to your specific model (platform role, doctors/partners, payment/shipping flow).
1. Scope
These Terms and Conditions apply to the use of the deinrezept platform and the services initiated/concluded through it. Details on the specific contractual relationship (platform vs. medical service provider vs. pharmacy/partner) must be clearly defined.
2. Services
The platform enables structured inquiries (medical history), medical review and – if suitable – the issuance of a prescription or the initiation of supply/shipping logistics (depending on treatment and process). There is no guarantee of a prescription.
3. User Obligations
Users must provide truthful and complete information. Misuse (e.g. use of third-party data) is prohibited and may lead to suspension.
4. Prices, Payment, Billing
Prices are transparently displayed at checkout (net/VAT/shipping/service). The specific payment methods result from the checkout. There may be separate items (e.g. service/review and delivery).
TODO:Clear regulation on fees for rejection, partial refund, time of service provision.
5. Cancellation / Withdrawal
Special cancellation rules may apply to digital/medical services. Once a service begins at request before the end of the cancellation period, the right of withdrawal may expire under certain conditions.
TODO:Formulate legally precisely (consent, knowledge, time of service).
6. Shipping / Delivery
Delivery times depend on availability, review and shipping partner. Discreet shipping is standard. Returns of medications may be restricted (safety/temperature chain).
7. Liability
Liability is governed by statutory provisions. Medical decisions are made exclusively after medical review on a case-by-case basis.
8. Final Provisions
German law applies, insofar as permissible. Jurisdiction/severability clause/amendments: to be legally finalized.